Privacy Policy

This Privacy Policy applies to Mixcare Pty Ltd (ABN 98 698 984 155, ACN 698 984 155, Western Australia, 6170) and governs how we collect, use, and protect your personal information. We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. What We Collect

We may collect the following types of personal information:

• Contact information (name, email address, and any details you provide in your message).
• Service-related information (details about your care needs or enquiries).
• Technical information (IP address, browser type, and device information) when you visit our website.

We only collect personal information that is reasonably necessary for, or directly related to, the services we provide. We will not collect sensitive information (including health information) without your explicit consent, except where collection is required or authorised by law.

2. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide our services.
• Communicate with you about your care needs or service requests.
• Improve our website and service delivery.
• Comply with our legal and regulatory obligations under Australian law.

We will not use or disclose your personal information for any purpose other than the primary purpose of collection, unless you have consented or an exception under the APPs applies.

3. Cookies & Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. The cookies we use are for essential functionality only and do not track your behaviour across other sites. We do not use third-party analytics, advertising trackers, or external fonts.

You may disable cookies in your browser settings, but this may affect your ability to use certain features of our website.

4. How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. While no online transmission or storage is 100% secure, we implement appropriate technical and organisational safeguards in line with industry standards and the requirements of the Privacy Act 1988.

5. Your Rights & How to Access or Correct Your Information

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate, incomplete, or outdated information.
• Ask about our handling of your personal information.
• Lodge a complaint if you believe we have breached the Privacy Act.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and, where reasonable, at no cost to you.

6. When We Disclose Information

We do not sell, trade, or rent your personal information. We may disclose your information only when required by law, to protect our rights or safety, or with your explicit consent. We do not share information with overseas recipients unless you specifically request services that require it, in which case we will take reasonable steps to ensure the recipient does not breach the Privacy Act.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations, or resolve disputes. When we no longer require your personal information, we will take reasonable steps to delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: [email protected]
• Business: Mixcare Pty Ltd
• ABN: 98 698 984 155
• ACN: 698 984 155
• State: Western Australia
• Postcode: 6170